Category: Leadership and Management
Level 5
Operations or Departmental Manager
Apprenticeship
Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.
Key apprenticeship information
Title of embedded diploma/qualification:
Level 5 Diploma in Leadership & Management
Additional Functional Skills:
Level 2 English and maths
Awarding Organisation:
Training Qualifications UK
Qualification duration:
18 months and 12 weeks End Point Assessment
Who is suitable:
Anyone moving into or already in a senior management role
Non-levy employer contribution (5%) - £350 & levy paying employer contribution - £7000
Funding value and cost:
About your course
An operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
What you will learn
You will be provided with the tools, knowledge and support to master new management and leadership skills so that you are able to flourish in your role.
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Operational management – understand approaches and models and business development tools
Continuous improvement techniques
Business planning including sales and marketing, setting targets and monitoring performance.
How to initiate and manage change
Data security and management
Business finance – budgets and forecasting
Leading people – leadership styles, motivating supporting and mentoring.
Managing people – performance management techniques
Building relationships – influencing, networking, collaboration
Personal effectiveness – self awareness, self management and decision-making
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Operational management – input into strategic planning
Project management – plan, organise and manage resources
Set KPIs and monitor performance
Supporting development through coaching and mentoring
Communicate vison and goals, support change management
Manage talent and performance
Building relationships with trust
Effective influencing and negotiation skills
Communication
Self-awareness and management
Undertakes critical analysis and evaluation
Uses effective problem-solving techniques
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Takes Responsibility – developing resilience and accountability, as well as determination when managing difficult situations.
Inclusive – being open, approachable and able to build trust with others. Seeks views of others and values diversity.
Agile – developing as a flexible, creative, innovative and enterprising manager, positive and adaptable and open to new ways of working.
Professionalism – being fair, consistent, impartial, open, honest and operating within organisational values.
How will your qualification be delivered
Our sector expert staff will support you to achieve the apprenticeship. We have highly skilled and knowledgeable staff with significant experience of working in the industry who will be able to share their experiences and support you. All learning is either on a 1-2-1 basis or small group webinars so you have the best experience possible with Phoenix 4 Training. You will have an eportfolio to gather and store all your evidence to support your apprenticeship.
End Point Assessment
There will be an external assessment at the end of the programme once the apprentice has achieved the ‘gateway’ requirements. The End Point Assessment (EPA) for the Operations or Department Manager Apprenticeship includes:
Professional discussion, underpinned by a portfolio of evidence
Project proposal, presentation and questioning.
The end-point assessment must be completed over a maximum total assessment time of two days, within an EPA period lasting typically for three months after the apprentice has met the EPA gateway requirements.
What you can do next
Having successfully completed this qualification, learners will have the opportunity to progress to the following: