Category: Apprenticeships
Customer Support & Administration
Apprenticeships
Tailored training designed to support your business needs. We unlock the people potential across your teams.
Confident, inspirational and successful
Customer Support
Customer support specialists handling enquiries, complaints and providing technical support are vital in creating a positive customer experience that sets your business apart. Our role-relevant training programmes focus on the skillsets that create happier customers, developing your teams as experts in your organisation’s products or services to deliver unrivalled service.
You will develop key skills and behaviours to support your own progression towards management responsibilities.
Business Administration
Whether they’re managing systems or people, administration teams are key in driving efficiencies that support a variety of business functions and day-to-day operations. We deliver hands-on training that advances essential skills in administration, tailoring our programmes to your unique business needs, and the sector you work.
Find your perfect Phoenix professional apprenticeship
We have reached a new age for apprenticeships. No more are they for young people to get a foot on the ladder. Anyone in your business, from entry level to CEO, can enrol onto a relevant apprenticeship
We develop talent and create future leaders
Our apprenticeship programmes are intended to attract, develop, and retain skills across the Childcare sector. They are role-relevant and recognised by the industry.
Level 3 Apprenticeship
Business Administration
Level 3 Apprenticeship Standard
Level 2 English and Maths
15 months Apprenticeship + 12 weeks End Point Assessment
Level 2 Apprenticeship
Customer Service Practitioner
Level 2 Apprenticeship Standard
Level 1 English and Maths
15 months Apprenticeship + 12 weeks End Point Assessment
Level 3 Apprenticeship
Customer Service Specialist
Level 3 Apprenticeship Standard
Level 2 English and Maths
18 months Apprenticeship + 12 weeks End Point Assessment